Senior Analyst Technical Writer

                    Senior Analyst Technical Writer 

Job description

Key Responsibilities:

• Works with internal and external organizations to develop, plan and write/edit internal and external technical documentation.
• Work requires use of the appropriate editorial/logical methodologies and process management.
• Ensures that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material.
• Partners with different internal stakeholders to complete various documentation needs for the various lines of business
• - Writes, edits and proofs hardcopy and online documents for consistency. Examples: reference documents for hardware and software products, code, user interface tests, white papers, Application Program Interface and Command Line Interface Documentation, online help systems.
• - Ensures all deliverables are technically and mechanically accurate.
• - Collaborates with department team members, engineering, marketing, services, legal, regulatory and others to develop content for standard documentation sets, software and special initiatives in-line with the development cycle.
• - Creates and manages document schedules, content management, and information architecture.
• - Defines processes for content modification, content globalization, content sensitivity, content accessibility disability (508).
• - Maintains content, tools, application access, account administration, and workflow administration.
• - More experienced writers may train outside business groups as needed on tools, applications, reporting, and content workflow needs.
• - Defines, ratifies, documents and monitors Dell documentation management processes and procedures to comply with ISO and internal quality standards.

Knowledge

• - Understands and applies principles, concepts, theories, technologies and standards of professional field.
• - Develops and applies specialized knowledge within own discipline.
• - Deepens knowledge through exposure to new assignments and continuous learning.
• - Knowledge of related industry considerations.
• - Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• - Builds deeper understanding of processes, procedures, customers and organization.
• - Assists program or process development and implementation.
• - Coordinates activities and processes.

Problem Solving

• - Applies research, information gathering and analytical and interpretation skills to problems of diverse scope. - Develops solutions to a variety of problems of moderate complexity.
• - Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues.
• - Interprets generally defined practices and methods. - Recognizes and acts on inconsistencies in data or results and escalates unusual problems.
• - Identifies issues beyond stated situation.
• - Works on assignments where moderate judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
• - Regularly exercises discretion and judgment on business matters in consultation with senior team members.

Guidance

• - Works under general direction.
• - Work is guided by objectives of the area or assignment. - Refers to established policies and precedents as needed.
• - Applies discretion and independent judgment to identify when deviation from standard practice is required with prior approval.
• - May set project timeframes and priorities based on project objectives and ongoing assignments.
• - Assumes responsibility to improve service, efficiency and quality of work.
• - When assigned to a customer team, actively participates on small to medium sized project teams in support of customer deliverables.

Relationships

• Contributes to area by ensuring quality of output.
• - Contributes to the completion of milestones associated with specific projects or activities within own area.
• - Establishes working relationships with others outside area of expertise.
• - Applies knowledge and understanding of customer needs and other internal/external contacts.

Essential Requirement :

• Understands goals and strategies necessary for achieving high standards while still meeting deadlines and keeping costs down.
• - Exhibits advanced knowledge of grammar, spelling, and punctuation.
• - Understanding of the need to set multiple priorities and goals.
• - Has good understanding and knowledge of technical writing and editing.
• - Dedicated to meeting the expectations and requirements of internal and external customers.
• 6-8 years of relevant experience or equivalent combination of education and work experience.

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