SENIOR TECHNICAL WRITER
JOBTITLE
Senior Technical Writer
PURPOSE AND OBJECTIVES
We are looking for a passionate and innovative senior technical writer to help us deliver world-class content for SAP's Cloud HCM product, SAP SuccessFactors. As a member of our User Assistance team, your responsibilities will include designing, developing, and updating product documentation to support the strategic goals of our customers. In addition, you'll have the opportunity to shape and implement our evolving content strategy as we look to expand our reach to new modalities like conversational UIs. The ideal candidate is an outstanding writer with a solid understanding of DITA and a demonstrated ability to manage multiple projects while delivering high-quality content in a fast-paced environment.EXPECTATIONS AND TASKS
* Deliver user assistance assets that enable users to deploy, administer, and use SAP software
* Provide estimates, key deliverables, and milestones within a given release
* Develop a deep understanding of the software and target audience, and use appropriate language style and tone
* Actively research user requirements and ensure that the content is aligned with the relevant documentation standards, guidelines, and content architecture
* Work in close cooperation with development, product management, customer support, UX design, and other SAP teams to produce high-quality deliverables
* Manage simultaneous content projects involving other team members
* Own the content lifecycle for one or more product areas, including quality assurance measures
* Contribute to user assistance projects and initiatives for continuous improvements and innovation to User Assistance tools, processes, and content as applicable. Projects can be within a specific unit or across units.
* Provide estimates, key deliverables, and milestones within a given release
* Develop a deep understanding of the software and target audience, and use appropriate language style and tone
* Actively research user requirements and ensure that the content is aligned with the relevant documentation standards, guidelines, and content architecture
* Work in close cooperation with development, product management, customer support, UX design, and other SAP teams to produce high-quality deliverables
* Manage simultaneous content projects involving other team members
* Own the content lifecycle for one or more product areas, including quality assurance measures
* Contribute to user assistance projects and initiatives for continuous improvements and innovation to User Assistance tools, processes, and content as applicable. Projects can be within a specific unit or across units.
Required Candidate profile
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required skills
* Excellent written and verbal communication skills, ability to manage priorities, and a proactive approach to resolving problems and delivering results
* Experience with DITA or other topic-based authoring methodology
* Proven ability to design and deliver task-oriented content
* History of working in cross-cultural, global teams
* Strong copy and developmental editing skills
* Excellent written and verbal communication skills, ability to manage priorities, and a proactive approach to resolving problems and delivering results
* Experience with DITA or other topic-based authoring methodology
* Proven ability to design and deliver task-oriented content
* History of working in cross-cultural, global teams
* Strong copy and developmental editing skills
Preferred skill
* Functional knowledge of human resources business processes
* Experience documenting HCM software
* Design Thinking
* Experience in an agile development environment
* Functional knowledge of human resources business processes
* Experience documenting HCM software
* Design Thinking
* Experience in an agile development environment
WORK EXPERIENCE
* 8+ years of experience developing content for enterprise software (SaaS experience preferred)* Proficiency in Microsoft Office tools
* Undergraduate degree or equivalent
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