Technical Writer
Position Title: Technical Writer
Location: Bangalore
General Summary:
The technical writer team plays an integral role as the prime for installation, commissioning, software upgrades, software and hardware feature functionality documentation for internal and external customers. The technical writer is part of the technical documentation team that delivers comprehensive and detailed publications related to our technology, products, processes, and operator procedures. Tasks include writing, editing, and quality control of several parallel streams of guides for our various programs.
Duties & Responsibilities:
Work with PLM, R&D and Technical Support to generate manuals, customer communications, release notes, MOPs (Method Of Procedure), and other customer facing documentation for CommScope wireless products. This includes generation of documents for new products or communication and updating the existing documentation for release over release changes. Work with the extended team to collect input, generate documents following the polices and templates, and hold reviews. Publish the final documents to on-line repositories. Ultimately own the quality of the deliverables, and ensure that all customer facing documents meet the expected and required levels of quality and are delivered on agreed to schedule.
RELATED EDUCATION & EXPERIENCE:
Bachelor’s in related curriculum such as liberal arts, technical writing, communication with 3 years of related experience
SKILLS REQUIRED:
- Include demonstrated competencies and physical, mental, & interpersonal skills.
- Excellent English writing skills
- Experience with voice, data, networking, or wireless
- Ability to grasp wireless technology concepts, and working with wireless products
- Strong team player
- Strong interpersonal skills, ability to work with a variety of peer teams
- Strong commitment to quality
- Ability to collaborate with remote teams in different time zones
- Self-driven and looking for ways to work around hurdles
- Ability to multi-task of equal and competing priority
- Solid FrameMaker experience
- Knowledge of MS Office and associated tools
- Working with minimum supervision.
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