Opening For Technical Writer
Job description
Experience and Skills:
The affiliates shall have the following experience and skills:
Minimum of 3 years experience as a Technical Writer
Solid understanding of Software development methodologies, basic knowledge of Agile
Ability to conduct research into a wide range of IT issues as required.
Ability to absorb and retain information quickly, specifically complex technical information.
Proven ability to write technical documentation and creating end user documentation including online help files, PDF User Guides, release notes.
Ability to analyse target audience and to present ideas in user-friendly language
Proven analytical and problem-solving abilities.
Exceptional written and oral communication skills in English with a focus on rapport building, listening, and interviewing skills.
Fluency in English is essential.
Expertise using conditional tagging and CSS variations to create multiple outputs (WebHelp, Word, PDF) from a single-source authoring tool (RoboHelp).
Advanced MS Office skills (Word, Power Point, Excel).
Knowledge and experience in Web applications, HTML, XML, CSS, and Business Intelligence reporting.
Basic knowledge of SQL database design and the use of Microsoft SQL Server Management Studio to create and run basic SQL queries:
Skilled in image capture, cropping, and placement using Snag It or similar tool.
Work Specification:
The work of affiliates involves the following steps and activities:
Compiling all documentation for business requirements by working with the Development and Infrastructure Support Team members to capture, document and manage IT related documents including:
o Liaising with feature teams, department heads and end users to define identify business procedures and establish documentation needs for hardware and software
o Updating of user manuals
o Writing and update Help files
o Distilling relevant information and present that information in an easy to understand format using text, screen shots, photographs, drawings, sketches, diagrams, and charts
o Maintaining document repository
o Contributing to and communicate documentation standards, and provide training where required.
o Analysing IT project requirements to determine and deliver types of documents needed
o Collaborating with Infrastructure Support and Development staff to collect and interpret technical information.
Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, for both print and online media.
Deliverables:
User guides and manuals,
Help files,
Technical specifications,
Training materials,
User policies,
Deployment documentation.
Technical Skills:
Microsoft Word
RoboHelp
Microsoft Visio
SnagIT
Dreamweaver
HTML Editor
Epiance
Framemaker
XML
Adobe Photoshop
Adobe Acrobat
Adobe Captivate
The affiliates shall have the following experience and skills:
Minimum of 3 years experience as a Technical Writer
Solid understanding of Software development methodologies, basic knowledge of Agile
Ability to conduct research into a wide range of IT issues as required.
Ability to absorb and retain information quickly, specifically complex technical information.
Proven ability to write technical documentation and creating end user documentation including online help files, PDF User Guides, release notes.
Ability to analyse target audience and to present ideas in user-friendly language
Proven analytical and problem-solving abilities.
Exceptional written and oral communication skills in English with a focus on rapport building, listening, and interviewing skills.
Fluency in English is essential.
Expertise using conditional tagging and CSS variations to create multiple outputs (WebHelp, Word, PDF) from a single-source authoring tool (RoboHelp).
Advanced MS Office skills (Word, Power Point, Excel).
Knowledge and experience in Web applications, HTML, XML, CSS, and Business Intelligence reporting.
Basic knowledge of SQL database design and the use of Microsoft SQL Server Management Studio to create and run basic SQL queries:
Skilled in image capture, cropping, and placement using Snag It or similar tool.
Work Specification:
The work of affiliates involves the following steps and activities:
Compiling all documentation for business requirements by working with the Development and Infrastructure Support Team members to capture, document and manage IT related documents including:
o Liaising with feature teams, department heads and end users to define identify business procedures and establish documentation needs for hardware and software
o Updating of user manuals
o Writing and update Help files
o Distilling relevant information and present that information in an easy to understand format using text, screen shots, photographs, drawings, sketches, diagrams, and charts
o Maintaining document repository
o Contributing to and communicate documentation standards, and provide training where required.
o Analysing IT project requirements to determine and deliver types of documents needed
o Collaborating with Infrastructure Support and Development staff to collect and interpret technical information.
Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, for both print and online media.
Deliverables:
User guides and manuals,
Help files,
Technical specifications,
Training materials,
User policies,
Deployment documentation.
Technical Skills:
Microsoft Word
RoboHelp
Microsoft Visio
SnagIT
Dreamweaver
HTML Editor
Epiance
Framemaker
XML
Adobe Photoshop
Adobe Acrobat
Adobe Captivate
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