Technical Writer
Job Description
- You will be creating publications that explain the company’s products to its customers and internal audience and allow full use of its functionality.
- You will be ensuring that documentation products meet industry standards of quality, usability, and format using writing expertise and product knowledge.
- You will assume full responsibility for all official documents of one or more product applications.
- You will be creating and maintaining the application's documentation and/or training framework, as well as the content of its publications.
- You will be gaining knowledge of the product's new functionality via attendance at Design Review/ Focus Team/ Opportunity Team/ Scrum meetings as well as reading design documents, interviewing SMEs and using the product itself.
- You will independently create new version documents using own product knowledge information and new functionality information that is gained via activities described in #5
- You will integrate into the documentation all relevant information gained from interaction with developers, designers, testers, infra, implementation, product managers and program managers, as well as customer feedback.
- You will maintain existing documents and/or learning materials and updating them for changes.
- You will estimate time and effort required for documentation tasks, contributing to documentation plans.
- You will be doing Peer-review on documentation for other members of the Technical Publications team.
Skills:
- At least 4 years of experience in technical writing or other relevant subject. (Experience of documenting software products a strong advantage.)
- Experience in working with and excellent knowledge of at least one authoring tool.
- Experience with the technical and business aspects of software development.
- Prior experience in Programming
- Experience in structured authoring such as DITA XML - a strong advantage.
- Experience in working in Agile/Scrum environment - an advantage.
Why you will love this job:
- You would be responsible for designing end-to-end learning solutions to address business needs and priorities
- You will work closely with many interfaces to determine the right method to use in the product training
- You will manage learning development projects, collaborating with internal and external interfaces and setting timelines and tasks to ensure all interfaces are well aware of their part in the project
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