INFORMATION DEVELOPER
Job Description
The Information Developer is a writing member of the IDD team with responsibility for updating content for BMC software products.
Responsibilities Include:
* Contribute to the development of high-quality technical documentation by working with writers
and engineers to scope, design, edit, and publish technical content as directed by lead
information developers and more senior writers.
* I nteractively contribute to the documentation creation and maintenance process.
* Under direction of IDD management and more senior writers, assist with the documentation
for a product area, follow through and complete the product cycle, and assist with reporting
accurate and timely status for all assignments.
* Work with reviewers to ensure technical accuracy and appropriateness of content according
to
prescribed project deliverables and schedules.
* Gain awareness of customer issues and documentation usage from a customer perspective
through field reports and IDD customer feedback.
* Balance work volume and quality, and appropriately escalate issues to management.
* Participate in the collaboration with senior writers and editors in all locations to ensure
adherence to the prescribed style guide for the seamless flow of information to our
customers
* Assist with monitoring problem tracking to identify documentation problems or changes and
trends in product usability issues.
* Work with lead information developers and editors to understand concepts for optimizing
documentation.
* Assist with the initiation and recommendation of creative ways to improve technical
information deliverables and processes.
* Maintain a good working relationship with individuals internal and external to IDD and BMC.
Position Requirements:
* Experience writing technical documentation for enterprise software audiences
* Hands-on experience with accepted team collaboration, authoring and publishing tools
* Demonstrate communication and interpersonal skills with ability to work with global and
culturally diverse departments and groups
* Ability to quickly learn new technologies and software applications
* Ability to handle multiple projects
* Recent experience developing documentation with a wiki authoring tool
* Experience writing documentation for mainframe technologies or applications
No comments:
Post a Comment
Thanks for your feedback.