Job Description
Responsibility for ensuring that all user documents are of the highest technical quality, are well written and comprehendible, and meet all branding guidelines. Job requirements include a superior working knowledge of US English, with a general understanding of concepts like virtualization, cloud technologies and platform hardware and software.
Responsibilities include:
Write new documents or update existing technical documents. Areas of focus include:
Document consistency and effectiveness (e.g. document makes sense)
Specified configurations are valid
Branding and publishing readiness which includes:
Correct use of product names
Correct Formatting
Spelling and grammar
Legal items are specified correctly
Ability to work with engineers and SMEs to gather information and convert it to technical documentation.
Facilitation of the publication of documents
Prioritization of tasks to optimize throughput and ensure the high priority documents are completed on time.
Education and Experience:
Bachelor's or Master's degree in Engineering, Computer Science, Technical Writing or equivalent work experience
Knowledge and Skills:
Excellent written and verbal communication skills; mastery in English.
Knowledge of server, storage, networking, software, and architecture concepts.
Ability to determine that the document is logical and meets the intended purpose
Able to prioritize work to meet deadlines
Excellent attention to detail.
Strong knowledge of Adobe Framemaker, Robohelp, Captivate, Acrobat MS Word, SharePoint, Excel, PowerPoint, Access, Visio,
Experience with document management systems and version control
Must have ability to be a multi-tasker, and problem solver with high energy levels and strong organizational abilities
Must be organized and attentive to details
Ability to work a flexible schedule in a complex and diverse technical environment as a team member
Good working knowledge of markup languages like HTML, CSS and XML.
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