Technical Writer

                                   Technical Writer

Job description

Job Description 

The role is based in the Pune R&D Center, at SAS R&D Pune facility. The candidate will work as a Technical Writer for products that are part of the domains such as Retail, Risk Management, and Customer Intelligence. As a Technical Writer, the candidate will be responsible for designing and developing information that describes the capabilities of SAS software and shows how to use the software to achieve business goals. 

Here are the primary responsibilities of the role: 

* Create deliverables that address the needs and preferences of the target audience for a given SAS product or offering. 

* Follow company guidelines (such as those for Global English or Accessibility) to provide a good experience for all customers. 

* Engage with product development teams to contribute to overall software quality and customer satisfaction. Furthermore, you will be joining a friendly team with a broad range of cross skills and experience. 

Experience - 5+ years

Experience: 

* Ability to develop information that is clear and concise and to apply standard rules of grammar and usage. 

* Knowledge of business or industry lexicon appropriate to assignments. 

* Ability to develop examples that demonstrate understanding of software products and business domains appropriate to assignments. 

* Ability to use the tooling and technical environments associated with developing and testing software products. 

* Ability to use tools required to develop information and produce customer-facing deliverables. 

* Ability to work as a team member or team leader. 

* Good organizational and creative problem-solving skills. 

* Strong understanding of technical writing concepts 

o XML-based content management system 

o Structured authoring 

o Agile documentation development 

o Global English guidelines 

o Minimalism 

o Embedded user assistance


Mandatory experience 

* Acrolinx 

* Adobe Acrobat Professional 

* FullShot 

* Camtasia Studio 

* XML-based content management system 

 We are a friendly team, and we'll be offering you plenty of opportunities to develop your career. Interested? Then please get in touch to find out more! 

 Primary Responsibilities 

* Design and develop customer-facing deliverables in the form of product documentation, embedded user assistance, how-to videos, slide shows, articles, and so on, as determined by the needs and preferences of the target audience. 

* Develop clear, accurate and concise information, following all guidelines consistently and effectively. Guidelines include standard rules of grammar and usage as well as corporate guidelines in the form of content models, style guidelines, and editorial guidelines. 

* Develop information that explains complex technical subjects in ways that are easy to understand. Develop effective examples and illustrations to clarify complex topics. 

* Design deliverables to maximize usability by their target audience. May design collections of deliverables for large or complex products or solutions.

* Possess expertise in one or more specific fields or technical or business domains. Use expertise to develop meaningful examples for the target audience. 

* Work effectively with product development teams (including software developers and testers, product managers, technical support analysts, training consultants, and professional services implementation teams) to develop knowledge about product functionality and target audience, communicate status to all stakeholders, and produce deliverables that meet targets for quality and timeliness. 

* Consult with R&D user experience designers and software developers to provide clear, globalized user interface text and software messages. * Respond directly to customer questions and feedback related to projects or areas of expertise. 

* If serving as a project leader, allocate work appropriately to project team members, considering each person's job level, skills, and other assignments. Work in conjunction with appropriate managers.

Candidate Profile Background and Experience
SAS is seeking a technical writing professional with 5+ years of hands-on experience as a technical writer documenting software. The candidate must have a bachelor's degree in a communications field or a technical or quantitative field. 

As an experienced technical writer, the candidate must demonstrate these capabilities: 

* Design and develop information that describes the capabilities of SAS software and shows how to use the software to achieve business goals. 

* Create deliverables that address the needs and preferences of the target audience for a given SAS product or offering. 

* Follow company guidelines (such as those for Global English or Accessibility) to provide a good experience for all customers. 

* Engage with product development teams to contribute to overall software quality and customer satisfaction. 

* Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. 

* Normally receive little instruction on day-to-day work, general instructions on new assignments.   

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