Technical Writer
Job description
The right Technical Writer has a unique opportunity at geoAMPS. They will be involved in several areas of the company that require top-notch documentation and ease-of-understanding to drive our growth.
1) One area is with our existing customer base by helping them understand our product offerings through typical content; manuals, instructions, release notes, etc.
2) Another key area is in our Sales process by helping us respond to large proposals (RFP, RFI, RFQ, etc)
Primary Responsibilities -
1) One area is with our existing customer base by helping them understand our product offerings through typical content; manuals, instructions, release notes, etc.
2) Another key area is in our Sales process by helping us respond to large proposals (RFP, RFI, RFQ, etc)
Primary Responsibilities -
- Work with internal teams to obtain an in-depth understanding of the products and create easy-to-understand documentation and proposal responses.
- Producing high-quality documentation that is appropriate for its intended audience. Including;
b) Training Manuals (system or business process oriented)
c) User Manuals based on user business roles.
d) Release notes. Both large product releases and client specific changes.
e) Sales/Marketing proposal content (RFP, RFI, RFQ, etc.
f) Technical Design documentation
g) Product On-line help content and FAQs.
- Develop and/or maintain department procedural documentation, including: Standard Operating Procedures (SOPs), tracking metrics/Key Performance Indicators (KPIs), etc.
- Keep library / repository organized to re-use content.
- Develop, maintain and help company adhere to Style Book (documentation standards) for all external & internal communications.
- Write and edit Sales proposal drafts and review others contributions
Required Candidate profile
- Proven working experience in technical writing of software documentation
- Ability to deliver high quality, concise documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Able to write in explanatory and procedural styles for multiple audiences
- Excellent verbal and written communication skills
- Strong working knowledge of Microsoft Office Suite
- Basic familiarity with the SDLC and software development
- Ability to work under strict deadlines
- Ability to work well with people across many different parts of the business
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