JOB OPENING FOR TECHNICAL WRITER @ GEP

         JOB OPENING FOR TECHNICAL WRITER

Skills Required
Primary Skills (Must Have)

• Should have experience of using tech writing tools like Madcap Flare.
• Experience of working with multimedia tools like Camtasia.
• Experience of working on end-user help content like User Guides, Online Help, Quick Reference Guides, Video Tutorials, preferably in the software product domain.
• Ability to work together with Product Management, Engineering and QA teams, to understand the product and its features.
• Ability to analyze existing and potential content, focusing on reuse and single sourcing opportunities.
• Ability to understand the need for end-user documentation and build manuals from scratch.
• Should be able to grasp complex workflows and processes and reproduce them in simple, clear, and concise language.
• Should possess excellent written and verbal communication skills.
  

Secondary Skills (Preferred)

• Ability to ideate innovative solutions for product documentation and take them to closure.
• Ability to work with templates and create templates, if need be.
• Experience with automating repetitive tasks.
• Experience in DITA in Technical Writing.
• Experience in creating walkthroughs and WalkMe type flows.
  
  

Behavioral Skills

• Team player
• Open to explore new ideas and tools
• Ability to problem-solve and work independently with minimal supervision
  

Role Description (Roles & Responsibilities)

• As part of the Documentation Team, the candidate will be responsible for all help content developed for our in-house product SMART by GEP.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Participate in documentation review processes for ensuring compliance to organization's quality standards.
• Write easy-to-understand instructions, guides, and text, online help and developer guides. Create tutorials to help end-users use a variety of applications.
• Revise, edit, or update instructions, technical information, and frequently asked questions as necessary.

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