Senior Technical Writer
Job description
Job Responsibilities
- Work closely with SMEs, Customer support, and Product Management functions to understand how each product works, gather information, and ensure that complete and accurate information is presented to the customer.
- Design and develop written and/or visual product-related information (for example, user / configuration / troubleshooting guides), and online information (interactive demos, help systems) for a variety of audiences (end users, System Engineers, and customer support engineers).
Qualifications/Skill Set
- 7 - 10 years of experience as a Technical Writer.
- Knowledge of authoring tools such as XMetal and MadCap Flare.
- Exceptional communication (both written and verbal) and team playing skills.
- Ability to quickly and efficiently translate complex technical information to create simple and easily understandable documentation.
- Attention to details and customer-first attitude.
- Desire and ability to learn new products.
- Work in an agile development environment.
- Experience in creating online help for portals, FAQ, how-to.
- Hands on experience in creating video tutorials would be an added advantage.
- Capable of working independently with minimal guidance.
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