Technical Content Writer

                             Technical Content Writer

Job description

Technical Content Writer Pune, Maharashtra, India - Full Time

Company Overview

Screen - Magic is the leading expert in designing and delivering advanced messaging solutions that seamlessly integrate with popular CRM platforms. For nearly 10 years, we ve dedicated ourselves to delivering the most powerful messaging solutions, with the simplest user experience, for our global customers.

Our flagship solution, SMS - Magic Converse, is the most recommended enterprise messaging application on the Salesforce.com AppExchange platform. Converse is our 5th generation messaging solution, offering advanced Best Practices capabilities designed and proven with over 1500 global customers.

We ve demonstrated our value with customers across a wide range of industries including retail, financial services, technology, recruiting, education, non - profits and more. Our clients range from small and mid - size businesses to large enterprise accounts.

Our customers grow their businesses thanks to the following benefits:

• Increasing new prospect conversations by 6 times or more,

• Converting 40% more sales from these conversations.

• 5 - star rated real - time support for messaging questions, technical information and best practices recommendations, with response times under 5 minutes.

With over 1500 customers across 190 countries, SMS - Magic transparently supports global messaging with local exchanges and numbers, further enhancing the seamless power of your conversations. We also bundle local and global messaging as part of our solution to give you one expert source for all your messaging needs

Our headquarters is in Pune, India and we have a strong presence in Nevada, USA. A growing team of 90+ professionals forms the backbone that delivers the most feature rich messaging solutions for CRM users.

Job Summary

We are looking for Technical Content Writers having experience with SaaS companies/product - based companies.

Responsibilities and Duties

• Study product and talk with product designers and developers to understand the product features and its dependencies.

• Organize and create user guides, how - to manuals, FAQ and other supporting documents for the product.

• Use screenshots, diagrams, videos and animations that increase the user's understanding.

• standardize existing content and product documentation.

• Gather usability feedback from product designers, technical support and developers.

• Revise documents as new issues occur.

Qualifications and Skills

• Experience in creating user guides, how - to manual and FAQ's

• Total Experience 10 Years

• 5+ years of experience in technical product documentation.

• Experience in the online technical documentation for a software product company is a must.

• Experience in creating product videos will be preferred.

• Bachelor's Degree in English Literature or Communications.

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